ORDER, SHIPPING & RETURNS
Order Processing
Once your order is confirmed, amendments or cancellations are not possible. We strive to ensure swift delivery by initiating processing immediately upon confirmation, however, we're available to help with returns if necessary.
Shipping & Delivery
At PEACHI, we do not want to keep you waiting!
All items are checked in detail and packed in-house before being shipped to your doorstep within 3 to 5 working days for local orders, between 9am to 10pm. Please expect waiting times to be 3 to 5 days longer during sales/ festive periods.
If you need an item urgently, please DM us on instagram to discuss on alternative shipping arrangements.
Shipping fees are as follows:
Singapore Orders (3 to 5 working days)
Free shipping for orders SGD60 and above, otherwise, a flat fee of SGD5 is charged.
Malaysia Orders (5 to 10 working days)
Free shipping for orders SGD60 and above, otherwise, a flat fee of SGD5 is charged.
Indonesia Orders (5 to 10 working days)
Free shipping for orders SGD100 and above, otherwise, a flat fee of SGD10 is charged.
Rest of World (9 to 14 working days)
Free shipping for orders SGD200 and above, otherwise, a flat fee of SGD32 is charged. Additional duties and taxes not included.
Exchange Policy
Exchanges due to sizing issues are allowed for local orders and items bought at full price only. Only 1 exchange per order is allowed. Items must be in their original packaging and condition - unwashed, unworn and with labels intact. Swimwear should be returned with hygiene labels intact. Please try on activewear/ swimwear over underwear to check for sizing. Note that promotional items, SALE items and items purchased using discount codes (including those from third party platforms eg ShopBack PayLater, GooglePay etc) are not eligible for exchange/ returns. Items purchased with referal discount codes are eligible for exchange only (no returns). Items purchased in our retail studio are not eligible for exchange/ returns. Exchanges are item for item and there will not be any partial refund for items of less value. Exchanges for items with higher value will require a top up.
1. Kindly email us at hello@wearpeachi.com with the item and size you’d like to exchange for within 7 days of your order dispatch date.
2. Wait for a confirmation email from us to approve the exchange request.
3. Upon receipt of the confirmation email, send the items for exchange via a trackable shipping method to the Singapore address provided within 10 days. Note that the shipping fee is borne by the customer. Late parcels will not be entertained. We only accept returns via trackable mail in case of disputes. Returns/ exchanges will be processed 7 to 10 working days from receipt of returned items.
Please refer to the Returns Policy below for more details on the returns process. We promise to make this as simple as possible for the both of us!
Returns Policy
At PEACHI, we try our best to ensure that each parcel is perfect by the time it reaches you. In the rare case of errors or defects in your order, please refer to the guide below.
Return items must be in their original packaging and condition - unwashed, unworn and with labels intact. Swimwear should be returned with hygiene labels intact. Please try on swimwear over underwear to check for sizing.
Note that promotional items, SALE items and items purchased using discount codes (including those from third party platforms eg ShopBack PayLater , GooglePay etc) are not eligible for exchange/ returns. Items purchased in our retail studio are not eligible for exchange/ returns. Items purchased using a store credit giftcard from a previous return are not eligible for returns again.
Returns procedure is as follows:
1. Drop us an email at hello@wearpeachi.com within 7 days of your order dispatch date stating the reason for your return request.
2. For items which are defective, please attach pictures to point us to the defects. For errors in items received, please send us a photo of the item received.
3. Wait for a confirmation email from us to approve the return request.
4. Upon receipt of the confirmation email, send the return items via a trackable shipping method to the Singapore address provided within 10 days. Note that the shipping fee is borne by the customer, unless the items shipped were faulty or defective. We will not be liable for any lost shipment. Late parcels will not be entertained. We only accept returns via trackable mail in case of disputes.
5. We will send you an acknowledgment email upon receipt of the returned items. Upon checking that the items received are in satisfactory condition, we will send over the replacement pieces. In the event that the item is out of stock, we will process the refund via store gift cards (valid for 3 months) accordingly. Returns/ exchanges will be processed 7 to 10 working days from receipt of returned items.
6. Shipping fees incurred, if any, is non-refundable and will be deducted from the original order value. From 28 August 2023, a restocking fee of $2 per item is non-refundable and will be deducted from the refunded store voucher amount. Note that all refunds are strictly via store vouchers only.
7. The below listed are not considered defects and therefore, not eligible for returns.
- Variations in item's colour due to different lighting conditions.
- Minor imperfections such as crease marks, loose threads and small thread bumps are not considered defects, as long as they do not affect the overall look and function of the item.